Svar från Air Berlin...
...men vad säger det egentligen? Jag fattar liksom inte, och det beror inte på språket...
"Dear MR Oxelgren,
Thank you for your correspondence dated 21.06.2016.
Thank you for sharing this matter with us. Your comments are well received. We assure you that we take the feedback of our customers seriously and integrate it in our service optimization with due diligence.
It is our aim to offer you safe and punctual transport and that you feel cared for at all times of your flight with airberlin.
We promise you to do our utmost to remain a reliable and attentive travel partner in the future.
Yours sincerely
Your Guest Relation Team"
Det spelar liksom ingen roll att de tar det jag säger seriöst och att de siktar på att göra det bra när de nu har misslyckats... Mycket underligt svar från Air Berlin.
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